Cappitalise
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Frequently Asked Questions

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Can you buy a domain name for us?

We recommend that clients purchase their own domain names so they retain full ownership and control. Many domains are already taken, so you may need to explore creative alternatives. 123 Reg is a reliable place to search for and buy domain names.

Why do I need web hosting if I already have a domain name?

A domain name gives you the rights to use an address (e.g. cappitalise.com), but hosting provides the server space where your website actually lives. We offer our own hosting services if you prefer to host with us.

How do we get email addresses using our domain name?

Email accounts can be created within your hosting control panel and will use your hosting provider to send and receive mail. Premium services such as Google Workspace or Microsoft 365 offer enhanced security, reliability and integration.

Do I need an SSL certificate?

Yes. An SSL certificate is essential for website security and user trust. Our hosting plans include SSL certificates at no extra cost, though some providers sell them separately as an annual add on.

Can you create a logo?

Yes. We can design a logo and supply it in multiple formats suitable for websites, print materials and social media

What’s the best way to start a website project?

Tell us about your business and what you want the website to achieve. If you have reference sites or design examples you like, share them with us - this speeds up the process and helps us understand your style preferences. We’ll then prepare a detailed proposal.

What should I keep in mind when planning a website?

A common mistake is designing a site based on personal taste rather than user experience. Effective websites use short, clear sections and simple navigation. This is our specialty, so you can rely on us to guide the structure.

Will I be able to edit the website myself?

Yes. All our websites are built in WordPress, a user friendly content management system that allows you to make updates without any coding knowledge. You’ll receive full login access upon completion.

What does the web development process involve?

We typically begin with the homepage, refine it until you’re satisfied, and then build the remaining pages. The homepage sets the tone for the entire site, so it receives the most attention early on.

What if I don’t have any images for the website?

We can source suitable stock images from public domain libraries or our premium stock provider. However, real images from your business are always preferable for authenticity and trust.

What happens once the website is complete?

We’ll create a full backup and send it to you for safekeeping. You’ll also receive your login details so you can make updates if needed. If you notice any issues after launch, just let us know—we’re happy to help.

Can you update and maintain our website?

Yes. We offer monthly maintenance plans to keep your site secure and up to date. If you prefer not to commit monthly, you can request updates as needed. Regular maintenance is strongly recommended to prevent security issues and downtime.

What is Search Engine Optimisation (SEO)?

SEO helps your website appear in search engine results. A great website that can’t be found has limited value. We optimise your on site SEO and submit your site to essential off site services to improve visibility.